Effective Date: 1st May 2026
Geotechnical Engineering Modelling Software (GEMS) LLP ("GEMS", "GEMSai", "we," "us," or "our") operates the https://www.gemsoftware.ai website (the "Service").
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service, the Geotechnical Engineering Modelling Software (GEMS) website.
If you choose to use our Service, then you agree to the collection and use of information in accordance with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at http://www.gemsoftware.ai, unless otherwise defined in this Privacy Policy.
For a better experience while using our Service, we may ask you to provide certain personally identifiable information, including but not limited to your name, email address, phone number, and postal address. 'Personal Information' means information that identifies, relates to, or could reasonably be linked with you. We use this information to provide and improve the Service, to contact you about your account or the Service, and to respond to your inquiries. We will not sell your personal information.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collect information and to improve our Service. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. If you refuse our cookies, you may not be able to use some portions of our Service. We may also use third-party services (such as analytics providers) that set their own cookies; those cookies are governed by the third party's privacy policy.
We may employ third-party companies and individuals (each, a "Service Provider") for the following reasons:
We want to inform our users that these Service Providers have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
As of the Effective Date, we engage the following Service Providers with respect to Personal Information (including without limitation): Google LLC, PayPal Holdings Inc., wyDay LLC, RazorPay, Zoho Corporation Pvt. Ltd., OpenAI. We will update this list from time to time as our Service Providers change.
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We value your trust in providing us your Personal Information and use commercially reasonable administrative, technical, and physical safeguards to protect it. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security. In the event of a data breach affecting your Personal Information, we will notify you and the relevant authorities as required by applicable law.
Depending on your jurisdiction, you may have rights regarding your Personal Information, including the right to access, correct, update, or request deletion of the Personal Information we hold about you; the right to object to or restrict processing; the right to data portability; and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at support@gemsoftware.ai. We will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
We retain your Personal Information only for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your Personal Information, we will securely delete or anonymize it.
Your Personal Information may be processed in countries other than your country of residence, including countries that may have different data-protection laws. Where required by law, we put appropriate safeguards in place (such as standard contractual clauses) to protect your Personal Information when it is transferred internationally.
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and revise the "Effective Date" above. For material changes, we will provide more prominent notice (such as by email, where we have your email address, or by a notice on our Service) before the changes take effect. We encourage you to review this Privacy Policy periodically.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@gemsoftware.ai.